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Terms of Service

1. About Energylinx - Who owns our Tariff Calculator and is fully accredited to the new Consumer Focus Confidence Code

 

1.1 Energylinx Limited (Energylinx), is a Company registered in Scotland with Company Registration No SC244794 and having its registered office at The e-Centre, Cooperage Way Business Village, Alloa, FK10 3LP. Energylinx provide a free service to both private consumers and SMEs alike, allowing them to carry out a comparison of energy prices relevant to the consumer or SME

1.2 Our service enables you to compare prices, customer service ratings and other information relating to the energy suppliers and products and services offered by them. Use of this service is free. You may also choose to switch your Energy Supplier using the site. The switch will be completed by completing an online application form. If you prefer you can call our UK based inbound team who may be able to facilitate the switch over the telephone.

1.3 These terms and conditions apply to all and any use of the Web Site. If you do not accept these terms and conditions please do not use the website and leave now. The energy suppliers have their own terms and conditions that you will be subject to when utilising the energy suppliers' product or services.

1.4 The Web Site that are viewing is the UK targeted at UK consumers and SMEs based within the UK. We cannot guarantee that the Web Site accords with the local laws of any other countries. You are therefore responsible for compliance with the laws of your own country if you are outside the UK, better still use the Energylinx website for your own country.

2. Intellectual Property Rights

2.1 The design, layout, text, images, tables, compilations, concepts and other works on the Web Site and all underlying software and source code are our property and all copyright, design right, database right, personality right, moral rights, patents, know-how, inventions, trade names, trade marks, trade secrets, logos and devices (whether registered or unregistered) belong to and vest in us or our licensors.

2.2 We do not give you any right or interest in any intellectual property rights featured on the Web Site and none of the material featured on the Web Site may be reproduced or redistributed without our prior written consent for any purpose than your own private, non-commercial use.

2.3 Copyright in all software and source code relating to the design, development or maintenance of the Web Site is owned by or licensed to us, unless otherwise specified, and may not be used, replicated, copied, modified, distributed, adapted, printed or downloaded without our express permission.

2.4 All rights in any of the domains Energylinx use to provide the service are owned by us. Other trading names, company names and trade marks featured on the Web Site are trade marks belonging to the energy suppliers or other third parties.

2.5 We do not make any warranty or representation in respect of any other trade marks than those owned by us and any other trade marks featured on the Web Site are featured at their owners' risk.

3. Licence

3.1 We grant you a personal, non-exclusive, revocable, non-transferable license to use the software that you may download on the website in order to access and collect information relating to the energy suppliers' products and Services as permitted by use of the price comparison service and switching service provided by the website.

3.2 When using the software you are accessing and collecting information from the Suppliers on your own behalf and not as an agent of Energylinx.

3.3 This licence is granted for private, non-commercial and personal use only and can be terminated at any time at the sole discretion of Energylinx.

4. Liability

4.1 Please note that majority of products and services that you may purchase via the Web Site are provided by our energy suppliers. We do not monitor, verify or endorse information featured on the Web Site relating to the suppliers product and services. In particular, we do not confirm any of the prices quoted on the Web Site and it is your responsibility to ensure that the prices and other information relating to products and services are correct. We make no guarantee and accept no liability as to the correctness of any information, products or services. Use of any information or purchase of products or services and switching Suppliers will be entirely at your own risk and may be subject to the energy suppliers own terms and conditions.

4.2 Nothing on the Web Site shall be deemed to constitute financial advice to induce you to purchase products or services from the Suppliers. The Web Site is an information guide only. If any information on the Web Site is unclear or you are unsure about the most appropriate product or service for you we recommend that you to seek professional advice before purchasing any of the products or services featured.

4.3 We will not be liable for any indirect or consequential loss to you. We do not accept any liability in the event of withdrawal of any product or rejection of your application by the Energy Supplier for any reason whatsoever. We cannot be responsible for the services offered by energy suppliers or for any aspect of the relationship between you and the Energy Supplier.

4.4 We do not guarantee access to the website at all times and do not guarantee that information will be transmitted accurately or in real time. We will not be liable for any loss or damage that occurs at any stage of the switch process or an attempted switch, including failure to transmit, process or deliver any services or products.

4.5 We will have no liability in respect of any other web site or page on the internet accessible from the Web Site.

4.6 Nothing in these terms and conditions excludes or limits our liability for death or personal injury caused by negligence or fraud on our part.

4.7 Except as provided above we give no other warranties, conditions or terms, express or implied, statutory or otherwise and all such terms are hereby excluded to the maximum extent permitted by law, subject to your statutory and common law consumer rights which remain in full force and effect.

5. Payment

5.1 Payments for Suppliers' products and services will be made direct to the energy suppliers under their terms and conditions.

5.2 When you switch your Energy Supplier via the Web Site we will receive a brokerage fee from the relevant Provider.

5.3 We assume no responsibility for organising or making payments to the energy suppliers. We merelyprovide a facility enabling you to switch your supplier online.

6. Complaints

6.1 If you have any complaints or comments about us or the service provided via our Web Site you can contact us at any time by either emailing This email address is being protected from spambots. You need JavaScript enabled to view it. or writing to Customer Services at Hilton House, Whins Road, Alloa, FK10 3SA

6.2 We will acknowledge receipt of your complaint within two working days and keep you informed throughout the process and initially inform you how long it is likely to take to resolve the matter.

7. General

7.1 The Web Site and these terms and conditions are subject to the laws of Scotland and any disputes must be brought in Scottish Courts.

7.2 You can contact us at Hilton House, Whins Road, Alloa, FK10 3SA.
You may also contact us by email at This email address is being protected from spambots. You need JavaScript enabled to view it., or by telephoning us during office hours on 0808 135 0073

Impartial advice with price comparisons from ALL major suppliers

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Contact us

0808 135 0073

Lines open:
9.00am-5.30pm
Mon to Fri

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