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British Gas

About Us

As the nation's leading energy supplier, more people choose British Gas to supply energy to their homes than any other supplier.

British Gas is a British-owned company. As part of the Centrica Group, we provide gas, electricity and home repair services to millions of customers in Scotland, Wales and England. In fact, we are the UK's leading energy and Home Services provider.

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Our Vision

We are committed to providing the best value energy and the highest quality services expertise in the country. Our vision is clear and embedded to our management team to help us meet the challenges ahead.

We're Listening

A year ago we embarked on a nationwide journey to listen to our customers, touring high streets up and down the country, as well as giving 40 customers the chance to visit and question us on every part of our business. The frank and honest feedback we received has been hugely valuable and has made a real impact on the way we run our business.

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Work for us

We are recruiting all year round. You can find out about the latest positions with British Gas.

Build a career with British Gas today.

Corporate Responsibility

Caring for the environment

We have made environmental responsibility a top priority by investing in green energy and developing clear plans to reduce our own impact on the planet.

Find out about our environmental responsibility

Pledge today, save tomorrow

Find out the energy saving rating in your area, use our interactive map or browse our energy saving ideas!
Find out more

Customer commitment

A desire to provide the best possible service and to operate in a transparent way lies at the heart of everything we do.

Find out about our commitment to you

Helping communities

We are committed to making a positive difference within our local communities through our partnerships and our employees’ volunteering activities.

Find out how we help local communities

Valuing our employees

From providing training, maintaining health & safety and encouraging diversity, we work hard to offer real careers to the widest range of our employees.

More on valuing our employees

Careers with British Gas

We believe our employees are one of our most valuable resources. For this reason, we aim to attract the best and brightest, and to retain them by providing a positive working environment.

In addition to our contact centre colleagues, we directly employ more than 8,000 engineers who carry out our servicing and breakdown services for over 3.4 million British Gas customers.

British Gas Residential Energy careers

Covering positions with both British Gas Residential Energy and British Gas Services, our careers website is where you'll find all the latest positons.

Awards

People are at the heart of our business so it's great to be recognised. The achievements of British Gas have been recognised by a number of organisations, and the awards gained include:

The Sunday Times 25 Best Big Companies to Work for 2010 and 2011

The Sunday Times named British Gas as one of the 'Top 25 Best Big Companies to Work For' in both 2010 and 2011.

The decision is based on surveys of employees' feedback on life at British Gas, as well as an audit on the various corporate responsibility and engagement activities the business undertakes.

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The British Insurance Awards 2011

British Gas won the Business Transformation of the Year 2011 at the British Insurance Awards.

This prestigious award recognises the successful transition of the British Gas Services business, and the formation of British Gas Insurance, creating a top 15 UK insurance operation. This initiative has created a strong platform for growth through creating more choice and increased value for customers.

The judging panel consisted of market experts and practitioners, analysts, consultants, industry commentators and political representatives.

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Brand Revitalisation Award 2010

British Gas was the winner of Brand Revitalisation at The Marketing Society Awards for Excellence in 2010.

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Britain's Most Admired Company

Centrica won in the Utilities category at the Britain's Most Admired Company awards, for the second year running. Centrica were also ranked 13th in the list of Britain's Most Admired Companies overall - improving on last year's position. Unilever was the overall winner. The awards are partnered with Management Today magazine.

Great Places to Work

British Gas has been chosen as one of the Top 50 Great Places to Work for the 3rd year running rising four places to number 26 in the list.

At a ceremony in London, the Great Places to Work Institute praised British Gas, alongside other companies, as a standout UK workplace.

More than 3,000 employees responded to the independent survey, which ran in November 2010. The survey assessed employees' perceptions of their workplace, tapping into their experiences of processes, levels of camaraderie and leadership.

This award echoes our achievement earlier this year when British Gas earned its highest ever ranking in the Sunday Times Top 25 Best Big Companies 2011 rankings. British Gas came 14th in that survey.

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BITC National Awards for Excellence

British Gas was awarded a "Big Tick" for Corporate Responsibility by the BITC National Awards for Excellence. Through our Giving Back programme employees provided support to our 2.2 million vulnerable customers. Our provision of heating, insulation and free energy advice helped to reduce customers' bills and gave support through £3.3 million worth of grants from the British Gas Energy Trust. Working towards low carbon communities our employees were able to engage with schools and communities through programmes such as Generation Green and Green Streets. These programmes sought to educate schools and communities about energy saving measures and provided new technologies such as micro generation and solar panels.

CreditToday Awards 11

British Gas won the Credit Today award in Corporate Social Responsibility for our work across the UK. In 2010 our employees raised £334,222 and contributed 45,000 volunteering hours. Our involvement included supporting vulnerable customers and communities, assisting communities in working towards a low carbon world and engaging our employees in fundraising and volunteering, all of which helped earn us this prestigious award.

Business Charity Awards

We won the Challenge Team award for our efforts with the Mount Toubkal climb that took place in September 2010 where 38 women from Centrica took part in a 3-day trek in North Africa, raising a grand total of £56,000 for Camfed. In addition, British Gas was short-listed for 2 further Business Charity Awards: 'Business of the Year' and the 'Charity Partnership: Short Term', for our work with Make-A-Wish, having pledged to raise £250,000 for the charity.

European Call Centre Awards

British Gas' Call Centre in Cardiff has been named both 'European Call Centre of the Year' and 'Best Centre to Work for in Europe' for the second year running. The company also won the award for 'Large Contact Centre of the Year (over 100 seats)' in 2010, and was also highly commended for 'Best Centre for Customer Service'. In 2009, British Gas won the 'Best Improvement Strategy' award for its clear goals, clear objectives and amazing results. It was also awarded a highly commended in the 'Best Use of Technology' for its customer feedback work.

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National Outsourcing Association Award for Corporate Social Responsibility

The volunteering efforts of colleagues in India have given disadvantaged children educational opportunities. Their innovative project won Centrica the National Outsourcing Association Award for Corporate Social Responsibility.

Centrica worked with local NGO, the OM Foundation, to construct a secondary school in Noida near Delhi. The Foundation provides education for children from poor areas where many families earn less than 3,000 rupees (£40) a month. Over 100 volunteers from our Indian call centres and agency partners, Hewitt and EXL, helped out by decorating and landscaping the school and its grounds. Employees in Glasgow, UK, and Gurgaon, India, also simultaneously ran a charity day to raise funds for the school in 2009. The school will be able to take up to 280 students through secondary education.

But Centrica's commitment doesn't end there. British Gas and EXL have made the decision to support the school for as long as we are in India. We have committed 80% of the £150,000 funding needed to run the school over the next three years.

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National Customer Service Award

We're really pleased that our Southampton Complaints team have been awarded Complaints Team of the Year in 2010 by the National Customer Service Awards

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CCA Global Excellence Awards 2010

We're really pleased that our British Gas, Cardiff team have been awarded Best Place to Work in the CCA Excellence Awards in 2010.

National Council for Work Experience Awards 2010

Centrica's commitment to finding the best new talent has landed the business a prestigious industry award from the National Council for Work Experience (NCWE). In 2009 Centrica was judged overall winner and winner in category for the best work experience provider for companies employing more than 250 people. In 2010 Centrica was awarded best in category again beating other finalists Accenture, Barclays Capital, BP, Citigroup and Shell.

To win the award for a second consecutive year was particularly pleasing as it meant that a completely new set of judges from within industry and higher education recognised Centrica as a leading provider of work experience. With regards to how the programme is run, the judges commented on the excellent development programme offered to students, the training provision in place for line managers and the high transition of students to graduate pool.

HR Excellence Awards 2010: Most Innovative Use of Technology

A new joiner microsite with the aim to engage new staff, make sure they understood their role and the benefits available to them and help them feel positive about working for British Gas has been awarded the HR Excellence Award 2010 for Most Innovative Use of Technology. The British Gas Journey site had the longer-term goals of retaining staff for longer; reducing training time and retraining costs; reduced attrition; and lower levels of absence.

The microsite features a virtual village that can be explored with a personalised avatar. It is an initiative that could change the way people view British Gas. This is how the judges summed up this entry. "It is innovative, engaging, it meets its goals and has good links back to the business".

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Women in Science and Engineering (WISE) Awards

Each year, Women in Science and Engineering (WISE) presents three awards recognising companies and individuals who have actively addressed the issue of promoting science, engineering and construction to girls and young women.

British Gas won the 'Investor in WISE' award, with the other two finalists being the RAF and the Royal Navy. Recruitment and Diversity Specialist Carole Willsher received a WISE award from Princess Anne.

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Top Employers for Working Families

Our family friendly and flexible working policies led to us winning 3 of the Working Families Top Employers 2010 Awards in October:

1. Best for Fathers
2. Best for Flexible Working
3. Best for Carers

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